Marketing Magic and Online Reviews

Marketing workshop on effectively managing customer service on social media

The Chartered Institute of Marketing (CIM) and Watson & Co will host this event to help business manage their online reviews and customer service on social media.

Event content
This session will encompass many elements of customer service and will focus on:

  • the changing face of customer care
  • social customer service and what to expect
  • rights and wrongs of social customer service
  • harnessing the power of social customer service for your brand
  • practical marketing steps for delivering an effective social customer and online review service strategy for your brand
  • the online review landscape
  • how to entice customers to deliver marketing magic for you by leaving positive online reviews
  • managing negative online reviews

This event is suitable for marketers responsible for digital and social media marketing including platform management of: Facebook, Trip Advisor, Trust Pilot, Google reviews and LinkedIn testimonials.

Event details
The event details are as follows:

Date: 31 July 2017
Time: 09:30
Venue: Entrepreneurial Spark, Lombard House, Belfast
Cost: free for CIM members and students, £20 for non-members

Book your place at marketing magic and online reviews.