Tourism Customer Service Roadshows

Free events to help tourism business improve their customer service

Customer service is of key importance to tourism businesses. Northern Ireland Tourist Board (NITB), partnership with local authorities, will host this series of events is to highlight the value of making time for the things that matter to your customers.

Visitors to Northern Ireland have said that meeting the people and hearing their stories is what builds the strongest memories of their visit. A friendly, genuine welcome has consistently been rated the highest of Northern Ireland’s attributes which demonstrates just how central it is to the visitor experience. (NITB Visitor Attitude Survey, 2013)

Ensuring visitors receive this warm, personal welcome in your business will only serve to strengthen this impact and add value to the tourism offering in your destination.

These events are designed to be brief, informative sessions for all businesses that serve the needs of visitors, such as those working in hospitality, leisure, tourism, retail or transport. You will hear from local businesses showcasing best practice in customer service and learn about local action plans for becoming WorldHost Destinations Committed to Customer Service Excellence. This approach can deliver improved staff skills and individual business recognition as well as enhancing the experience-based approach at your destination.

Who should attend?

These roadshows are aimed at all businesses in the visitor economy who:

  • recognise the importance of customer service
  • would like to avail of training and funding opportunities
  • would like to be part of their local WorldHost Destination Scheme

Roadshow details

The events will take place as follows:

Register for one of these events on the NITB website.