Sarah Fyffe Photography nominated for Excellence in Customer Service

Congratulations to our client and tenant Sarah Fyffe Photography who have been nominated for the ‘Excellent in Customer Service’ award in the Omagh Business Awards.

Omagh Enterprise is delighted to support the Omagh Business Awards 2011. The company would like to wish all the participants success and congratulate the Omagh Chamber of Commerce and Industry on the awards which will benefit the small businesses of the area.

See below for details on the Nominees:

Sarah Fyffe Photography

Based in the Omagh Enterprise Company, Sarah Fyffe Photography has established a successful business specialising in contemporary portrait and wedding photography. In six years of trading, the company has created a strong corporate identity, through its website, blog, shop front, Facebook page along with branded jackets and van, which proprietor Sarah asserts helps create a feel- ing a trust and professionalism.

Extensive research, attention to detail and creating a per- sonalised product is key to the customer service approach of the business. Anticipating customer needs with extra touches such as meeting her brides and grooms at least twice prior to their wedding and flowers with finished wedding albums helps put her clients at ease and creates lasting relationships and loyal customers. Reflecting the nature of the trade, telephone training has helped the business encourage rapport building and confirm sales. Not only has Sarah trained with some of the world’s top photographers but she delivers her own spe- cialised training to young up and coming photographers.

House of Kidz

Opening their first outlet in Market Street, Omagh just last March, House of Kidz offers a range of styl- ish, trendy and affordable clothes for children. Creating a positive shopping experience has been key to the customer service policy of the company, instilling a vibrant, fun, friendly and rewarding atmosphere.

Proprietor Brenda O’Donnell states that she understands that parents appreciate an attentive, caring and supportive customer service from staff. The company’s use of social media via Facebook has also helped achieve customer interac- tion on another level.

Along with a free alteration and gift wrap service, the busi- ness has introduced a loyalty reward scheme, which coupled with a ‘lay by’ service has helped encourage customers in the present economic climate.

Telephone manner forms part of a rigorous staff induction process. Brenda reveals that the support of a business consult- ant has allowed her to reflect and review business practice

Pat Kirk

A well established family run car sales business in West Tyrone since the early 1960s, Pat Kirk opened its first showroom in Omagh in 1997. Now based on the Brookmount road, the modern car dealership showroom places a large emphasis on customer service to build lasting relationships.

The company fully trains staff in customer relations and employs a customer care manager to monitor levels of satisfac- tion, which are among the best in the industry and have seen Pat Kirk Limited ranked top five nationally.

“Since we started out in the early 1960s, we have always tried to provide a service second to none for our customers,” explained dealer principal Peter McDermott.

He added that the business strives to invest in the latest equipment and technology to offer car servicing excellence and value. However he asserted that the company remains small enough to offer a high level of service and personal attention to customers.